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For people who care whether things are findable. If they can't find it, they can't buy it.
The Murmurings newsletter
The labels, structures, and metadata that make everything else findable.
The tools and techniques used to diagnose, test, and fix findability problems.
How people move through digital spaces, and what happens when they can't.
Onsite search, relevancy, and the gap between what people look for and what they find.